When delivering difficult news as a doctor, you might be tempted to keep it very factual, focusing solely on the illness and not the patient. With advanced tools and AI assisting in precise diagnoses, this approach is increasingly common. However, patients often seek more than just a top-notch report filled with complex terms—they look for empathy and support during these tough times.

The same principle applies to managers. Beyond evaluating the metrics of their team members, managers should take the time to review performances with kindness and understanding. If you notice a colleague on the verge of tears during a meeting, act compassionately. Offer your support and provide an opportunity for them to talk privately.

Incorporating empathy into your professional interactions can transform the way difficult news is received. Whether you are a doctor providing a diagnosis or a manager discussing performance, showing compassion builds trust and fosters a supportive environment. By prioritizing empathy, you can make a significant positive impact on those you serve.