From one day to another, you may receive different welcomes at the doctor’s reception. The receptionist might be dealing with difficult customers, feeling unwell, tired, or frustrated due to certain remarks. She might even have the hiccups.

If you maintain the same level of politeness, you can hopefully ensure a consistent experience each time. Try smiling, being courteous, or referencing a previous interaction. Typically, the receptionist will start to feel more at ease.

Do your part, and others will do theirs.